We have agreed: no more cable! So, I’m trying to cancel it.
10:30 a.m. - I logged into my account. Lots of options to upgrade, but no obvious choice to cancel.
10:32 a.m. - Started a chat, asking to cancel cable, but keep internet.
10:37 a.m. - Agent finally assigned to chat.
10:38 a.m. - Agent is glad I contacted them. I asked twice to cancel cable, but keep internet.
10:40 a.m. - Agent sent link; I must call.
10:41 a.m. - Call initiated.
10:44 a.m. - Got through the automated system; talking to customer service agent.
10:48 a.m. - After some discussion (I don’t know the PIN and the account is under Mr. PFL’s name), she finally agreed to help me after verifying the last payment amount and is now transferring me on, again.
10:50 a.m. - Now speaking to another customer service agent.
10:53 a.m. - I’ve convinced her we don’t want cable; we are discussing internet options.
10:54 a.m. - She’s searching for best internet option.
10:56 a.m. - Get own modem… and save $8/month.
10:59 a.m. - $55.74 for internet only. 30 Mb instead of 15 Mb for one year, non-contractual.
11:01 a.m. - Done. Just need to return the cable box and remote.
BTW: This new bill saves us $100/month, and even more if we buy our own modem. Last payment was $155.51.